Biography
I scale design organizations where research drives decisions, accessibility creates competitive advantage, and systems compound over time. My expertise is in regulated industries (healthcare, telecom, fintech) where compliance and speed are both requirements.
Over 15 years, I've built design teams big and small with zero regrettable attrition, established research practices that executives actually trust, and delivered measurable outcomes, such as NPS increases, faster release cycles, cost reductions in the millions. Design isn't decoration, it's infrastructure, and I build it to last.
Salt Lake City, UT
Member since May 2012
