About this Service
A structured review of your site against Nielsen's usability heuristics. Every finding names the principle it breaks, rates what it is costing you, and says what I would do about it. Findings without a named principle are opinions, and you can get those free.
What I look at
Navigation and information architecture
The path to your main action, and where people fall out of it
Forms, errors, and the moments that lose people
Content hierarchy, and whether the page says what it is for
Accessibility basics: contrast, focus, labels, keyboard
A competitive pass against two or three comparable sites
What you get back
Every primary task walked the way a user walks it
Findings rated Critical, High, Medium or Low, by user impact rather than by how loud the problem looks
A specific fix for each one, not a direction
A document, usually eight to fifteen pages, with the heuristic, a severity, a screenshot and the change I would make for every finding
One reviewer finds roughly a third to a half of what a panel of five finds. This is the fast read, not the exhaustive one. If you need certainty, real user testing is the next step up.
The fee is credited in full against a design or build engagement commissioned within three months.
