About this Service
A focused expert review of your product's user experience — every flow, every interaction, every friction point — by a senior designer with 18 years of experience across mobile and web.
This is for products where the visual design is solid but the experience needs an honest, rigorous outside perspective. I don't audit to validate your existing decisions. I audit to find everything that's working against your users.
What you get:
A detailed issue log covering information architecture, navigation, user flows, forms, microcopy, empty states, error messages, and accessibility — organised by screen and feature so your team can act on it immediately.
Prioritised recommendations using the NASA criticality matrix — each issue scored against how frequently a user encounters it and how severely it blocks task completion. That gives you an objective, defensible basis for prioritisation rather than a designer's gut feel.
Annotated screenshots for every significant issue, with clear explanations and recommended improvements.
An overall assessment covering what's working, what needs attention, your biggest usability problems, quick wins, and the highest-impact changes before launch.
Ideal for products approaching launch, post-launch products with retention or conversion problems, and teams who want an honest outside perspective before investing in a redesign
