Feedback Component
Small feedback component that was designed for a new growing product. This feedback was important for the team to improve the experience. So we decided to make this feedback mandatory. But showing both the rating and feedback sections might make this component huge (Too many things to show for a user) which may reduce the response rate.
Finally, we decided to disclose them progressively and making the feedback section optional. This way, the user won't get frustrated and we may at least get the quantitative data from the rating section.
More by Ruthiran Babu View profile
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