👩‍⚕️ Healthcare communication platform

A feature revamp designed for speed, clarity, and real-world usability by frontline healthcare workers.

The app had just wrapped its pilot phase, and hospitals had begun rolling it out across departments. But the announcement tool? 

Let’s just say it wasn’t passing the usability test.

🎯 The Problem

📉 Low adoption + poor satisfaction

📎 No way to attach files

🕓 Couldn’t schedule announcements

💬 Sender info was missing

📥 Inbox and sent messages were mixed together

✅ What Changed

• - Inbox/Sent tab separation

• - Sender name, role & time clearly shown

• - Attachment upload

• - “Schedule later” option with calendar picker

📊 Outcome

• ⏱️ Time to send: ↓ 60%

• 📂 Attachments used in 70% of announcements

• 📅 Scheduling adopted by 60% of users

• 🌟 Feedback score: 3.1 → 4.5

• 📬 Clarification requests ↓ by 25%

🔍 Real-World Use Cases

• 🗓️ Weekly shift updates

• 📑 On-duty announcements

• 📷 Attaching training PDFs/images

💼 Role

Freelance UX/UI Designer

🧪 Tools:

Figma · Notion · Maze