Carryon – A Pre-Flight Food Experience
Order ahead. Skip the airport lines. Fly happy.
01 | Quick Overview
Project Name: Carryon
Goal: Let travelers order meals online and pick them up before their flight
Deliverables:
• eCommerce web platform
• Customer-facing mobile app (iOS/Android)
• Delivery team app (with handheld device integration)
• Kitchen Order Display System (KDS)
02 | Challenge We Tackled
Airports are stressful. Food queues make it worse.
Travelers either rush through food courts or skip meals altogether.
Restaurants at terminals struggle with peak demand and delayed prep.
Carryon’s vision: Give travelers control. Let them order in advance, track prep status, and grab their food without delays — all while streamlining the backend for kitchens and delivery teams.
03 | My Contribution
As the UI/UX designer, I focused on creating a cohesive multi-platform experience — connecting the needs of:
• End-users (travelers) using the mobile/web app
• Kitchen staff viewing live orders via the KDS
• Delivery agents operating handheld POS-integrated apps
04 | User Flows Designed
a. For Travelers
• Select terminal
• Browse food outlets
• Schedule pick-up based on flight time
• Order + pay
• Track preparation status
• Collect from designated kiosk
b. For Kitchen Staff (KDS)
• Real-time order queue
• Visual timers and priority indicators
• Status management: Received → Preparing → Ready
c. For Delivery Team
• Sync with POS handheld device
• Pick-up notification
• Drop-off management
• Proof of delivery tracking
05 | Key Design Artifacts
Wireframes
Crafted low-fidelity layouts to validate:
• Food browsing experience in a time-sensitive setting
• Flight-time-linked delivery logic
• Multi-step checkouts optimized for mobile
UI Design System
Created a modular design system that:
• Matched the airport signage aesthetic
• Supported light/dark themes
• Included color-coded states (e.g., pick-up ready, delay alerts)
Prototypes
Interactive Figma prototypes tested for:
• Speed-to-checkout
• Order status visibility
• Device responsiveness (mobile, tablet, POS handhelds)
06 | UX Principles Applied
• Context Awareness: Show available outlets only in user’s terminal
• Time Sensitivity: Match food prep with boarding times
• Minimal Input: Predict flight times, auto-fill frequent orders
• Consistency: Unified UI between traveler and backend apps for visual cohesion
• Accessibility: Large tappable zones, clear fonts for use in transit conditions
07 | Outcome & Impact
• Reduced queue time by 40% during airport testing
• Increased pre-order conversions by travelers with tight layovers
• Streamlined kitchen workflows with real-time KDS integrations
• Enabled delivery coordination with minimal human error through handheld sync
08 | Final Thoughts
Carryon isn’t just a food app — it’s a digital runway between travelers and their meals.
By designing for speed, clarity, and operational harmony, we helped create a system that benefits users at every touchpoint: customers, kitchens, and delivery agents alike.