How to make a Retail Assistant into a Personal Shopper

Creating an app for Shopping Assistants that:

• - Recognise loyalty members instantly

• - Retrieves key customer data seamlessly

• - Enables real-time dialogue between sales associates and customers

• - Recommends personalised products to enhance the shopping experience

• - Integrates seamlessly with existing systems while prioritising privacy and data security

• The Product:

• A Personal Shopper Membership Service, where customers exchange their purchase history and real-time data for a tailored shopping experience. Sales associates, both online and on the shop floor, can provide real-time, personalised suggestions and even upsell products the customer didn’t know they wanted.

• The prototype includes:

• An online customer membership sign-up form

• A tangible membership card with an online version featuring a scannable barcode

• A privacy and data agreement for customers to opt into the service. Once the customer visits the store and swipes their card or is recognised via facial recognition, the sales associate instantly receives the shopper’s profile on their tablet or smartwatch. This includes purchase history, shopping habits, sizes, and more. The sales associate, now a Personal Shopping Assistant, can greet the customer personally and initiate a dialogue, creating an unforgettable and luxurious experience. This project not only showcases the power of AI in transforming retail experiences but also highlighted the importance of collaboration, innovation, and stepping beyond boundaries to solve real-world challenges.