Mapping the Client Journey – Bespoke UX for BreakEven

Designing the Client Journey page for BreakEven required empathy and precision. We needed to create an experience that would gently guide individuals and families through the steps to getting support, without overwhelming them with information.

This wasn’t a templated layout—it was designed from scratch based on client collaboration and detailed user need mapping.

🔹 A structured, scrollable layout to explain the journey in manageable steps

🔹 Visual cues and minimal distractions to support users in emotional states

🔹 Accessible design on both desktop and mobile

🔹 Collaborative UX process—built by asking the right questions

This page is about more than navigation—it’s about making help feel approachable and achievable.

✉️ Do you have an idea to elevate yourself or your business online?

Please reach out to see if I can help 🔥 

Thank you