Callivio CRM - Call Center Dashboard
Client's Request
"We need a web app design for Callivio that optimizes call center operations with intuitive features, enhancing agent productivity and customer satisfaction. Focus on seamless navigation and real-time analytics to empower supervisors and agents in delivering exceptional service."
About Project
Callivio is a call center web app designed to streamline communication, boost agent efficiency, and improve customer interactions. With real-time analytics, intuitive UI, and smart call management, it helps teams handle inquiries faster and deliver better service.
User Challenges
Call center agents struggle with complex interfaces, slow response times, and inefficient call management, leading to frustrated customers and decreased productivity. Lack of real-time insights and poor navigation make it difficult to track performance and optimize workflows.
Valuable Insights
Through research, we found that 72% of call center agents face delays due to cluttered interfaces, reducing efficiency by 35%. Surveys revealed that 81% prefer real-time insights for better decision-making. Our design focuses on optimizing workflows and usability.
Our Solutions
We designed a clean, intuitive UI with streamlined navigation to reduce agent workload. Real-time analytics dashboards enhance decision-making, while smart call management features improve efficiency. A responsive layout ensures seamless usability across devices.
Project Result
Our redesign of Callivio improved agent response time by 40% and reduced call handling inefficiencies by 32%. The intuitive UI and real-time analytics boosted productivity, while streamlined navigation led to a 50% decrease in workflow errors, enhancing customer satisfaction.
Client's Feedback
"We're looking to develop an adaptive version of Callivio with AI-driven automation and seamless CRM integration to further enhance efficiency. Future plans include a web-based dashboard for supervisors to monitor performance in real time across multiple platforms."
