Designing a Seamless UI for CapitolPRIME’s Omni-Channel Platform

Transforming Customer Engagement: How We Helped CapitolPRIME Scale Faster 🚀

CapitolPRIME had a challenge, customer onboarding was too slow, and workflow inefficiencies were holding them back. So they’ve initiated developing a solution that supports interacting with customer regardless of their channel of their choice. — An omni-channel customer engagement platform with workflow management capabilities.

That’s when they approached us!Over 16 months, our dedicated team—including a UX designer, 4 x full-stack engineers, a business analyst, and a QA engineer—worked closely with CapitolPRIME to turn things around.

Here’s what we achieved together:

✅ Faster, user-friendly onboarding that increased customer acquisition rate by 5x

✅ Smarter workflows that saved €12,000 every month

✅ Better multichannel experiences, leading to an 89% satisfaction rate

With the right team and the right strategy, we designed and engineered their platform and saved both time and money!—and now, we’re ready to do the same for you!

Looking for the right talent for your software development initiatives? Let’s talk!

Discover more about us at amplifyn.com