LMS App Design
Requirements
A. User Management & Authentication
User registration (email, phone, or social login)
Role-based access (Admin, IT Support, Client, Technician)
Multi-factor authentication (MFA)
Password recovery
B. IT Support & Ticketing System
Raise IT support tickets
Track ticket status (Open, In Progress, Resolved)
Attach screenshots/files
Chat or call with IT support staff
Automated ticket assignment to available technicians
Push notifications for ticket updates
C. Live Chat & AI Chatbot Support
AI-powered chatbot for basic troubleshooting
Live chat with IT professionals
FAQs and knowledge base integration
D. IT Asset Management
Inventory tracking of hardware and software
Asset lifecycle management (purchase, use, maintenance, disposal)
License and warranty tracking
E. Remote Access & Troubleshooting
Secure remote desktop access for IT support
Screen sharing & session recording
Command execution for remote problem-solving
F. Cybersecurity & Threat Detection
Firewall & antivirus monitoring
Real-time security alerts
Device vulnerability scanning
G. Cloud & Backup Management
Cloud storage integration (Google Drive, OneDrive, AWS, etc.)
Scheduled backups & recovery options
H. Service & Subscription Management
IT service plans and pricing
Billing & invoicing system
Payment gateway integration (PayPal, Stripe, etc.)
I. Admin Dashboard & Analytics
Dashboard with real-time system insights
User analytics & ticket statistics
IT performance tracking
2. UI/UX Design Considerations
Clean & intuitive interface
Dark and light mode support
Responsive design for web and mobile
Quick access to support and FAQs
3. Technology Stack
Frontend
Web App: React.js / Vue.js / Angular
Mobile App: React Native / Flutter
Backend
Server-side: Node.js / Django / Laravel
Database: PostgreSQL / MySQL / Firebase
Authentication: Firebase Auth / OAuth / JWT
Cloud & DevOps
AWS / Google Cloud / Azure
Docker & Kubernetes for scalability
Third-party Integrations
Payment: Stripe / PayPal
Messaging: Twilio / WhatsApp API
Helpdesk: Zendesk / Freshdesk