Pickup Service UX design

In this project, the team focused on identifying the strengths and weaknesses of the pick-up service, aiming to address service gaps from the perspectives of both customers and convenience store staff. Through interviews, user behaviors and needs were analyzed to consolidate shared pain points between customers and staff. By leveraging diverse perspectives for brainstorming, refining, and validating ideas, the project sought to enhance the pick-up experience for customers while reducing the workload for staff, delivering a smoother and more comfortable service experience for both sides.

在本項專案中，團隊成員來自設計、教育及包裝工程背景，也是首次嘗試執行合作的UX專案，透過專注於尋找取貨服務中的優勢與劣勢，本團隊嘗試從取貨顧客和超商店員的角度解決取貨體驗的服務缺口。整體過程中，透過訪談了解用戶行為與需求，統整取貨顧客及超商店員間共存之痛點，同時透過相異背景的視角進行創意發散、收斂及驗證，在優化取貨顧客體驗的同時降低店員的工作負擔，帶給雙方用戶舒適的服務體驗

Full Project insights : https://kuansportfolio.framer.website/package