About

Designing a user-centered support chat for restaurants. This project focused on understanding user needs and pain points through empathy mapping and user journey creation. The result is a concept that leverages the efficiency of chatbots for quick answers and the expertise of human agents for complex requests, all within a single, seamless chat interface. Key features include:

• - Proactive chatbot assistance

• - Seamless handoff to human agents

• - Clear communication and transparency

• - Focus on empathy and personalization

links and documents

Excited to hear your thoughts! Reach out on :

email: [email protected]

LinkedIn: www.linkedin.com/in/mohamadsadra-ghanbari-398800244

Feel free to reach out if you'd like to see the complete project documentation.