Claims Plus

Our company was designing and building claims management software for a large health insurance company that would help their claims managers overcome challenges with their current workflow. My job was to research and design our software solution so our company could use my prototypes to secure more funding.

Problem—Scrolling and switching applications

The first problem our software needed to solve was that our user’s current software didn’t have all the information they needed to see on the same screen at the same time. The claims managers had to constantly scroll and switch between applications to see important information about the claim they were reviewing. Because our users were advanced users all that scrolling and window switching created a lot of frustration and time wasted.

Solution—All in one application

My design solution was simple in concept, just put all the information the user needed to see in one application, on one screen, all at the same time. With everything the user needed to see on one screen at the same time, the time it took for them to jump back and forth between information dramatically decreased making their workflow faster and easier. Designing so much information on the screen at the same time required getting the information architecture right to keep everything from becoming too overwhelming.

Read the full case study to see how I helped claims managers do their job faster and more efficiently https://medium.com/@jjuvenal/designing-software-to-help-claims-managers-process-claims-faster-0c5fd051f935