Doctor Appointment Mobile App UI/UX Case Study

Doctor Appointment App, UI/UX Case Study, App design, Healthcare app, Telemedicine app, Hospital app

About The Project

The Doctor Appointment App is a mobile application designed to address the challenges faced by individuals living in Dhaka, Bangladesh, who struggle to secure appointments with their preferred doctors. The app aims to provide a convenient and efficient platform for booking doctor appointments, ensuring better access to healthcare services.

Problem Statement

Individuals in Dhaka struggle to appointments with their preferred doctors

Due to inefficient appointment booking systems, resulting in long waiting times, limited availability, and compromised continuity of care. There is a need for a user-centered solution that streamlines the process, enhances communication, and improves accessibility to preferred healthcare providers.

Research & Findings

Where the research validates the idea

As a designer, First I explored various types of doctor appointment app. But I discovered that none of these application could provide what I wanted like personalized doctor recommendations with real time availability, appointment reminders, secure messaging system and medical record.. When I began my qualitative and quantitative research, I asked my collegues and  relatives and friends for their input.

I reached out to a group of 15 to 20 individuals for their insights, and I found that about two-thirds of them, precisely 66.67%, expressed difficulties when booking their doctors.

Note: While I was asking those questions, I didn't transcript. It wasn't a one-on-one interview. While I was working or having basic conversations with my colleagues or friends, then I began to ask those questions. I noted down their pain point. Here, I am not going to show all the questions and the answers, so I added their thoughts.

Interview question, qualitative research, quantitative research

User Persona

Using insights from interviews and surveys, I created a persona representing the ideal user for the application. This persona played a vital role in guiding me towards effective solutions by offering a profound understanding of the user's goals and challenges.

Empathy map

An empathy map serves as a visual aid that aids in comprehending and empathizing with the experiences and perspectives of a specific individual or group. By offering valuable insights into their thoughts, emotions, behaviors, and needs, it facilitates the development of a profound understanding of their desires and motivations.