Ticketing System

Project: FeatMate - A Web App and Customer Monitoring Dashboard

The FeatMate ticketing system is designed to streamline support and issue resolution processes with an intuitive and user-friendly interface.

The system supports efficient communication and ticket management for both users and support staff.

1. New Ticket Creation:

   • Interface: Simple and organized, allowing users to create new tickets with ease.

   • Details: Users can specify the title, type, priority, impact, department, technician, and status of the ticket.

   • Chat Mode: Integrated chat mode for real-time communication with support staff.

2. Ticket Dashboard:

   • Overview: Displays all tickets with filters for answered, closed, open, waiting, and in-progress statuses.

   • User Interaction: Users can search for contacts, assign tickets, and manage priorities efficiently.

   • Visuals: Clear, colorful icons and a well-structured layout improve user experience.

3. Ticket Details:

   • Information: Comprehensive view of ticket details including customer info, history, attachments, and more.

   • Communication: Users can chat directly with support staff, attach files, and keep track of the conversation history.

   • Customization: Options to merge tickets, assign to different departments, and update statuses as needed.

4. Chat Mode:

   • Real-time Support: Users can chat with support agents in real-time for quick resolutions.

   • File Sharing: Attachments can be easily shared within the chat.

   • Details Sidebar: Provides quick access to ticket information and customer details without leaving the chat view.

5. Empty States:

   • Design: Clean and informative empty states guide users on what actions to take next.

   • Functionality: Ensures users understand the system's status and encourages interaction.

6. Additional Features:

   • Customization: Users can customize ticket views, sort by various parameters, and filter tickets based on their needs.

   • Notifications: Integrated notifications keep users informed about ticket updates and new messages.

This comprehensive ticketing system ensures effective issue management and enhances the overall support experience within FeatMate.