Interactive Call Center Performance Dashboard

Valeriy Yemets
Valeriy Yemets
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    🎯Goal:

    Maximize call center's efficiency with the cutting-edge dashboard, designed to provide a comprehensive overview of call center metrics and KPIs at a glance. This dashboard empowers managers and teams with real-time data to make informed decisions and improve customer service.

    Main features:

    • Real-Time Call Metrics: View live updates of incoming and outgoing calls, ensuring you're on top of the call flow with recent changes indicated for quick assessment.

    • Call Center Load Visualization: AI-powered graph displays the call load over the last week, with the actual call volume plotted against forecasted figures, enabling effective workforce allocation.

    • Performance Alerts: Stay informed with direct notifications for critical issues such as script mismatches and unsatisfied customers, prompting immediate action.

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    Cheers!

    Valeriy Yemets
    Valeriy Yemets Get in touch

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