S7 Dumá — Personal account
S7 Dumá is a speech analytics service that we are working on right now.
Personal account was create for contact center operators. With the help of it, they will be able to track their scores and grades to improve.
In developing the concept, we used gamification and personalization techniques to make the performance analysis process unboring and motivate operators to improve their scores.
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Posted on
Nov 29, 2023
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