EY Developer Experience
A community network to share and consume ideas, knowledge, standards, code patterns, architecture designs, inner source libraries, and much more.
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Product Vision
The Developer Knowledge team builds the Connect portal and maintains the content with help from the community. Connect is a community-based product.
Value proposition: Maximizes re-use of assets, enables seamless collaboration, drives standardization, promotes knowledge-sharing community through gamification, and delivers insights through dashboards and reporting.
Problem statement: The initial release of the Connect portal was based on an older design system and many sections need to be updated to match Motif guidelines and structure. This includes not only a style update but also a layout adjustment.
Landing Page
My Experience
Learn, create and connect.
My Onboarding
An onboarding path for the new joiners to get started and gear up for their roles and responsibilities in their assignments.
Topics
A directory of content related to software technologies and processes.
Methodology
A directory of content related to all the EY standard practices and general best practices.
Community Area
are the private group or public group who can manage their own content for a specific purpose and goals.
Research
Card sorting exercise with 10 participants
As a part of the left-nav implementation and reordering, a research study was performed which gave us an important insight into how users navigate the site and what are their preferred choices. Based on the insights not only a new taxonomy was defined but also an understanding of the importance of each of the sections.
Key findings
70% of participants divided the content into 5 high-level content categories:
My Profile: setup, activity, and content
interests
Onboarding: first steps and general onboarding documentation
EY Standards & Best Practices: general best practices and role/project specific
Content feed / Home: access to general content that may or may not be of their interest
Community: discover and connect with people
For 80% of participants, the top content category from the ones created by themselves was ‘EY Standards & Best Practices'
70% of participants considered ‘EY Standards and Best Practices’ to be related to each other considering both categories include baseline information for anyone joining EY or starting a new project.
Community
Users can leverage the community to connect with people, find events, participate in discussion of any kind, ask and answer questions, compete with their colleagues in the community games, quests and much more.
Discussions
Ask and answer questions within the community and get rewarded.
Editor tools
Everything you need to publish content of various kind, be it an article or series of articles, code pattern, architecture design, inner source library or any kind of complex data can be published through the editor tools.
Challenges
UX team was structured under technical lead and the top management was keep changing.
Consistency in voice, tone, and brand guidelines within each product, and across each service line.
Getting clearly defined statements of work from clients/Stakeholders.
Understanding the needs of the user due to huge user segmentation.