WA Local Governments Covid-19 Custom Platform Design Sprint

My Role

UX/UI Design

Desktop research

Wireframes

Visual design

Recognitions

2020 AMI AWARDS FOR MARKETING EXCELLENCE

web-based response

to COVID-19.

Product or Service Revitalisation WA award.

The challenge

During the peak of COVID-19, many Local Governments were struggling to find a solution to efficiently communicate the ever-changing information relating to the pandemic.

During this time, it was vital that Local Governments provided their staff and communities with access to timely and credible information to ensure they felt safe and well informed.

For smaller local governments, the challenge was budget and resourcing to keep on top of the constant cycle of information.

Design iterations

The solution

The team recognised these challenges early and responded quickly – developing a bespoke portal that could support Local Governments and their efforts to stay engaged with their key stakeholders.

The organisation wanted to ensure that the portal was fit for its purpose and built from the ground up with the end user in mind.

included effectively communicating changes for their various facilities, supporting local businesses as well as keeping staff well informed.

Prototype

The outcomes

The portal can serve internally as a reference point for staff. Additionally, the platform can be adapted as a hub for external stakeholders such as the community, elected members or businesses.

The portal comes with pre-populated content from credible government sources and support services.

Quick links to credible government websites – to ensure users are always directed to the most up-to-date information.

FAQs and fact sheets – to ensure the most common questions are answered.

Health and wellbeing information.

Whether it be internally for employees or an outward facing website for community members and businesses, the COVID-19 portal is an adaptive online tool that will help to engage and communicate to key stakeholders.

Testimonials

"The City of Vincent aims to be innovative in delivering services to the community. During the COVID-19 period we want to ensure best practise online communication and offer the best delivery of services and information to our community. This portal offered a time and cost effective solution."

Rosslind Ellis

Manager Marketing & Partnerships

City of Vincent