National Savings & Investment Bank

NS&I is one of the largest savings organisations in the UK with 25 million customers and more than £207 billion invested. NS&I is both a government department and an Executive Agency of the Chancellor of the Exchequer. The origins can be traced back 160 years to 1861.

The Problem

The NS&I mobile app needed future-proofing to be competitive with high-tech challenger banks such as Monzo and Starling. Existing functionality relied heavily on the web, and with customers prioritizing mobile services, NS&I needed a bulletproof way to increase engagement and retention long-term. Internal product owners at NS&I felt a level of innovation was needed to ensure overall customer satisfaction is increased and they continue to propel investment figures.

The Solution

We proceeded with a 6-week engagement to transform the exisitng UI and UX with a series of design-thinking activities. The end result was a 1-1 clickable prototype ready to be presented to senior stakeholders at NS&I and tested with the customer base.

We are Solace:

Solace is a digital design agency that bring leading talent from strategy and design together to be a functional resource for funded startups to transform and disrupt industries. We design SaaS platforms, mobile apps, highly converting marketing websites and corporate identities.