Gym Visitor Journey Map Template and Persona Profile

But of course, it ain't all sunshine and rainbows. The market starts to overflow with the sports centers, which means people tend to become pickier. They won’t tolerate flawed service when there are so many other options out there. So what can you do? Try and offer the best possible customer experience to your current and future clients.

Following Emily’s journey, you will learn:

🚀typical stages of the gym visitor;

🚀main fears and concerns that can prevent gym visitors from purchasing a membership;

🚀importance of informing your clients about anti-COVID measures within your gym;

🚀opportunities to prolong the client’s membership, even if their initial goal is completed.

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