Dana Chisnell (Redux)
Dana Chisnell is a pioneer and thought leader in civic design, bringing deep experience to that space. After working with banks, insurance companies, and tech companies for decades to improve experiences for their customers and workers, Dana took that knowledge to the government space. In 2019, Dana was named one of the world’s most influential people in digital government by Apolitical.
She is the editor of the Field Guides To Ensuring Voter Intent. The Field Guides are 10 volumes of evidence-based design guidance covering topics from ballot design to website accessibility.
Dana brings professional design practices to thousands of election officials every year through presentations and workshops on how to improve ballots, voter guides, web sites, and other election materials to ensure voter intent. Her team at the Center for Civic Design was the first to map the experience of American voters. She worked on the Anywhere Ballot, a ballot marking interface tested for accessibility by people with cognitive disabilities and low literacy. The Anywhere Ballot is the basis of the digital user interfaces on most commercial voting systems today.
From 2014 to 2016, Dana did a tour of duty as a “generalist problem solver” for the United States Digital Service in the Obama White House. Her focus was on bringing human centered design to US Citizenship and Immigration Services as the agency modernized its software development and design practices to improve experiences for immigration officers and the public. She also led a cross-functional team at the Department of Homeland Security to design a more modern, agile, and design-forward procurement process.
Dana is an expert in plain language, forms design, and design for older adults. Her work on design for older adults includes groundbreaking work at AARP that was the basis for several requirements in the Web Content Accessibility Guidelines (WCAG).
Dana and Jeff Rubin wrote the Handbook of Usability Testing Second Edition (Wiley 2008), the seminal book on usability testing, which was my introduction to her work.
Dana is well known for her writing:
Field Guides to Ensuring Voter Intent, vol. 1 - 10 (2016).
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests (2008).
Futuretense Texture: Effective Web Design in 3 Days (1997).
NetObjects Fusion 2.0: Effective Web Design in 3 Days (1997).
