Tax and Utilities Dashboard
Kitchener e-billing website allows users who have properties in the city of Kitchener to view bills and track utility consumption online. While interacting with the website, I noticed multiple usability and accessibility improvement opportunities. After validating the problem space through user interviews, I created this dashboard redesign to improve the user experience of the e-billing website.
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The presented design is an unified solution that allows users to see a complete overview of their property tax and utility bill invoices at a single glance. Users can also pay their bills or set up pre-authorized payments in one place without being redirected to another website.
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