Bkash - Customer Support SAAS Application

Hello Everyone 👋👋👋,
Bkash - Customer Support System Web Application Redesign.

👉We redesigned and priorities this functionality.
- Service Point at a Glance
- Key Service Indicator
- Region-Wise Customer Request
- Top Reasons for Interaction
- Category Wise Open Ticket Status
- Ticket Status
- Back Office Status & Average Execution Time
- Back Office Utilization Reports

👉 Problem Statement
The main goal was to improve its user experience and perfectly visualize it's every single support ticketing data. Customer support ticketing data is important here, we need to place all data in one user dashboard, that was the main priority in this version release.

👉 Solution
We redesigned a whole new experience on this web app that allowed any customer service agent to access the whole country support ticketing data in one single place. We perfectly did this and the client was so happy because users love the solution after releasing new web application.

👉 Design Process
Understand (User+Brand) >> Research (Stack Holder + User Interview) >> User Persona >> User Journey Map >> Userflow >> Sketch >> Wireframe >> Visual Design >> Prototype >> Feedback & Itteration

👉 Tools
Photoshop, Illustrator, Invision, Marvel, and Slack

👉 Check out my Dribbble | Linkedin to see more if you like my work

We’re Ready to help you on your project? Connect with us :
[email protected]**
Showcasing the amazing work from the Hook & Hub Team💖 Hope you like it! Press "L" on your keyboard if you do and follow us to not miss upcoming work. 🙏🏻
Dribbble | Instagram | Linkedin