Improving our internal user experience

Ease of use is our top priority, this doesn't stop at our consumer facing products! With the launch of our internal management tool, the operations team were reporting some issues they had. To ensure the team had the best possible experience, we launched an NPS survey to track their issues & confidence in the tool. Some of the features which came out of this were:

🚩 Display Country Names - When the tool first launched, we were live in a lot less countries. With the addition of new countries, the team were struggling to recognise which country each flag was for. Introducing a tooltip on hover meant the team didn't have to get a geography degree.

🔠 Code Information - The team were having issues viewing information about codes for offers. We introduced a code management section to the view modal which was more suitable for their needs.

🔎 Filter by Platform - Having similar offers live on different platforms (we call them publishers) was causing confusion for the team. By allowing them to filter by publisher, they could easily identify which offer they were looking for.

In the 3 months since we first sent out the survey, we've seen an increase in confidence by 125%.